Terms of Service

Last Updated: March 13, 2024

Introduction

The Terms and Conditions (“Terms”) describe how Alder & Oak (“Company,” “we,” and “our”) regulates your use of this website https://costco.alderandoakplants.com/ (the “Site”).

Please read the following information carefully to understand our practices regarding your use of the Site. The Company may change the Terms at any time.

The Company may inform you of the changes to the Terms using the available means of communication.

The Company recommends you check the Site frequently to see the actual version of the Terms and their previous versions.

If you represent a legal entity, you certify that you are entitled by such a legal entity to conclude the Terms as the legal entity you represent.

Terms Of Service

We make every effort to deliver healthy plants but assume no responsibility for plant performance to any customer (either direct or indirect ). We encourage our customers to review their growing zone to ensure the plant product they are purchasing will thrive in their home environment. If you are not satisfied with your plants within the first 30 days please contact us via phone, or email and we will review your concerns and provide you with a one-time replacement (excluding shipping cost).    

  1. CANCELLATIONS

You have 24 hours to cancel your order. If you must cancel please put your order number and the word CANCELLATION in the subject line of an email and send it to support@alderandoakplants.com.

  1. REFUNDS AND REPLACEMENTS

Healthy plants and trees ship directly from our nursery to your home. If you have any concerns with your plant product please contact us within 30 days of shipment for our team to review. For review, please email us at support@alderandoakplants.com with your order number and if possible, several photos of the plant product. Returns of plants are not permitted for the health of our nursery.  Shipping costs will not be included on replaced item. 

While we do our best to help support our customers with planting guides and access to our grow team for advice, every plant enters a new environment with conditions we can not control. We do understand that plant care can be very challenging and our intention is to come along side and assist our customers so they have great success.

  1. DAMAGED IN SHIPPING

In the rare event plants sustain major damage in shipping, please contact us immediately upon arrival. Email support@alderandoakplants.com with your order number and if possible, photos of the box and tree. Minor damages may occur in transit such as broken branches, damaged blooms or loss of leaves but keep in mind this is not a quality concern. We will assess the situation and if it is not salvageable, we will replace it promptly. 

Note: Alder & Oak Plants will not be responsible for packages that are confirmed delivered by the parcel carrier but declared missing by the customer. Alder & Oak Plants is not responsible for stolen packages after delivery. 

  1. HEAT SHIPPING DELAYS

Alder & Oak takes great care in shipping your living plants. When warm weather temperatures exceed 95 degrees, your order will be held until weather permits for your plant to ship. Heat waves can last anywhere from days to weeks. Our team will be monitoring weather in our area (California) and yours to ensure a healthy and happy arrival of your beautiful plant. You will receive an email notifying you that weather permits for shipping in your area to confirm you are ready to receive your beautiful plant. If you need our nursery to hold onto your plant product for additional time, we are happy to. We can be reached by phone (209) 853-4138 or email (support@alderandoakplants.com) Monday-Friday 7:00am-3:30pm PT and are here to help!

  1. PRIVACY POLICY

Our Privacy Policy is available on a separate page. Our Privacy Policy explains to you how we process information about you. You shall understand that through your use of the Site you acknowledge the processing of this information shall be undertaken in accordance with the Privacy Policy.

  1. YOUR ACCOUNT

When using the Site, you shall be responsible for ensuring the confidentiality of your account, password, and other credentials, and for secure access to your device. You shall not assign your account to anyone.

The Company is not responsible for unauthorized access to your account that results from misappropriation or theft of your account. The Company may refuse or cancel service, terminate your account, and remove or edit content.

The Company does not knowingly collect personal data from persons under the age of 16 (sixteen). If you are under 16 (sixteen) years old, you may not use the Site and may not enter into the Terms under any circumstances.

  1. SERVICES

The Site allows you to use Services available on the Site. You shall not use the Services for illegal aims.

We may, at our sole discretion, set fees for using the Site for you. All prices are published separately on relevant pages on the Site. We may, at our sole discretion, at any time, change any fees.

We may use certified payment systems which also may have their commissions.

Such commissions may be implied on you when you choose any of the offered payment systems.

Detailed information about commissions of such payment systems may be found on their websites.

  1. THIRD PARTY SERVICES

The Site may include links to other sites, applications, and platforms (hereinafter the “Linked Sites“).

The Company does not control the Linked Sites, and shall not be responsible for the content and other materials of the Linked Sites. The Company makes these links available to you for providing the functionality or Services on the Site.

  1. PROHIBITED USES AND INTELLECTUAL PROPERTY

The Company grants you a non-transferable, non-exclusive, revocable license to access and use the Site from one device in accordance with the Terms.

You shall not use the Site for unlawful or prohibited purpose. You may not use the Site in a way that may disable, damage, or interfere in the Site.

All content present on the Site includes text, code, graphics, logos, images, compilation, and software used on the Site (hereinafter and hereinbefore the “Content“). The Content is the property of the Company or its contractors and protected by intellectual property laws that protect such rights. You agree to use all copyright and other proprietary notices or restrictions contained in the Content, and you are prohibited from changing the Content.

You may not publish, transmit, modify, reverse engineer, participate in the transfer, or create and sell derivative works, or in any way use any of the Content. Your enjoyment of the Site shall not entitle you to make any illegal and disallowed use of the Content, and in particular you shall not change proprietary rights or notices in the Content. You shall use the Content only for your personal and non-commercial use. The Company does not grant you any licenses to the intellectual property of the Company.

  1. THE COMPANY MATERIALS

By posting, uploading, inputting, providing or submitting your Content, you are granting the Company to use your Content in connection with the operation of the Company’s business including, but not limited to, the rights to transmit, publicly display, distribute, publicly perform, copy, reproduce, and translate your Content; and to publish your name in connection with your Content.

No compensation shall be paid with regard to the use of your Content. The Company shall have no obligation to publish or enjoy any Content you may send us and may remove your Content at any time.

By posting, uploading, inputting, providing or submitting your Content, you warrant and represent that you own all of the rights to your Content.

  1. DISCLAIMER OF CERTAIN LIABILITIES

The information available via the Site may include typographical errors or inaccuracies. The Company shall not be liable for these inaccuracies and errors.

The Company makes no representations about the availability, accuracy, reliability, suitability, and timeliness of the Content contained on and services available on the Site. To the maximum extent allowed by the applicable law, all such Content and services are provided on the “as is” basis. The Company disclaims all warranties and conditions regarding this Content and Services, including warranties and provisions of merchantability, fitness for a certain purpose.

To the maximum extent permitted by the applicable law, in no event shall the Company be liable for any direct, indirect, incidental, consequential, special, punitive damages including, but not limited to, damages for loss of enjoyment, data or profits, in the connection with the enjoyment or execution of the Site in the context of the inability or delay to enjoy the Site or its Services, or for any Content of the Site, or otherwise arising out of the enjoyment of the Site, based on contract and non-contract liability or other reason. We reserve the right to refuse service to anyone. 

If the exclusion or limitation of liability for damages, whether consequential or incidental, are prohibited in a particular case, the exclusion or limitation of liability shall not apply to you.

  1. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its managers, directors, employees, agents, and third parties, for any costs, losses, expenses (including attorneys’ fees), liabilities regarding or arising out of your enjoyment of or inability to enjoy the Site or its Services and the Company’s services and products, your violation of the Terms or your violation of any rights of third parties, or your violation of the applicable law. The may assume the exclusive defense, and you shall cooperate with the Company in asserting any available defenses.

  1. TERMINATION AND ACCESS RESTRICTION

The Company may terminate your access and account to the Site and its related services or any part at any time, without notice, in case of your violation of the Terms.

  1. MISCELLANEOUS

The governing law of the Terms shall be the substantive laws of the country where the Company is set up, except the conflict of laws rules. You shall not use the Site in jurisdictions that do not give effect to all provisions of the Terms.

No joint venture, partnership, employment, or agency relationship shall be implied between you and the Company as a result of the Terms or use of the Site.

Nothing in the Terms shall be a derogation of the Company’s right to comply with governmental, court, police, and law enforcement requests or requirements regarding your enjoyment of the Site.

If any part of the Terms is determined to be void or unenforceable in accordance with applicable law, then the void or unenforceable clauses will be deemed superseded by valid and enforceable clauses shall be similar to the original version of the Terms and other parts and sections of the Terms shall be applicable to you and the Company.

The Terms constitute the entire agreement between you and the Company regarding the enjoyment of the Site, and the Terms supersede all prior or communications and offers, whether electronic, oral or written, between you and the Company.

The Company and its affiliates shall not be liable for a failure or delay to fulfil its obligations where the failure or delay results from any cause beyond Company’s reasonable control, including technical failures, natural disasters, blockages, embargoes, riots, acts, regulation, legislation, or orders of government, terroristic acts, war, or any other force outside of Company’s control.

In case of controversies, demands, claims, disputes, or causes of action between the Company and you relating to the Site or other related issues, or the Terms, you and the Company agree to attempt to resolve such controversies, demands, claims, disputes, or causes of action by good faith negotiation, and in case of failure of such negotiation, exclusively through the courts of the country where the Company is set up.

  1. Complaints

We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding these Terms or our practices in relation to your personal data, please contact us at: support@alderandoakplants.com

We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention; however, if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority

  1. Contact Information

We welcome your comments or questions about these Terms. You may contact us by email at support@alderandoakplants.com