FAQ

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If not, feel free to contact us by phone or email for assistance. See our Contact Us page.

Our shipping occurs Monday through Friday. The arrival time of your plant will depend on the day you place your order, with an expected delivery within 1-2 weeks.

If you wish to cancel or modify your order, please email us right away and we will do our best to accommodate you. If the order has already been processed or shipped, we are unable to cancel.

Each U.S. state has their own regulations about which plants can be shipped across state lines. We understand the frustration of finding the perfect plant and not being able to get it shipped to you (it has happened to us as well). Per USDA regulations we can not ship citrus to AZ, FL, TX, HI and Puerto Rico. If you have any questions on this subject, please feel free to contact us directly through our contact form.

If your area is experiencing extreme weather during winter and summer months, we HIGHLY recommend you hold off on placing an order until weather permits. Please contact us through our contact form regarding any damaged plant items due to extreme temps.

Less is best. Water thoroughly once or twice per week depending on your USDA growing zone and environment. We recommend purchasing a moisture tester to help gauge when your tree needs its next watering. You can find a water meter or moisture meter at any local garden center or online retailer of your choice.

Each Alder & Oak plant is shipped with detailed planting and care instructions.

Yellow foliage is normally a sign of overwatering or underfertilizing. Call or email us for more help!

Citrus thrives in temperatures between 55ºF and 85ºF degrees. When temps begin to drop below 40ºF, it's time to bring your citrus inside and place in a south or southwest facing window with no draft. A minimum of 6 hours of sunlight is necessary and grow lights may be needed depending on sunlight exposure.

Midwest & East Coast Gardeners:
You will want to bring your tree(s) indoors to protect them from frost.

• Place your tree in a spot that gets plenty of light (south or southwest facing window). Do not put your tree near a drafty vent or hot fireplace. A place in your house or garage that stays between 55-58ºF is ideal. This temperature range mimics early-spring temperatures and will encourage flowering. Citrus trees require a minimum of 6 hours sunlight daily, if this isn’t possible you can supplement by using grow lights made specially for plants.
• Water your tree less during the winter months, it will only need water when the soil is dry to the touch. About 1/2 gallon weekly.

West Coast Gardeners:

You may choose to bring your tree(s) indoors or leave it outdoors.

• In most of the warmer parts of the West Coast, a light frost cover will do fine when temps get close to freezing at night.
• Water your tree deeply before each frost to protect the roots. Moist soil is less likely to freeze. Give your tree up to 1-2 gallons of water weekly from Nov-Feb if you aren’t getting much rainfall.
• We recommend a frost cloth to cover your tree if temperatures are expected to dip below 32ºF. Choose the best cloth weight/thickness for your area’s needs. Cover the tree to the soil and leave in place until your last frost date has passed.